Privacy Policy

Effective Date: [22-08-2025]

Sequence One (“we”, “our”, or “us”), a pre-sales enablement platform provider, respects your privacy and is committed to protecting your personal information, including user account data, device identifiers, and usage analytics. 

This Privacy Policy describes how we collect, use, disclose, and protect your personally identifiable information (PII) and your rights under global privacy regulations such as GDPR and CCPA.

1. What Personal Information Does Sequence One Collect About You?

We collect two primary types of information:

a. User-Provided Personal Data:

• Contact information: name, email address, phone number
• Business information: company name, role/title
• Payment information: credit card details, billing address (via Stripe or equivalent)
• Customer support interactions: helpdesk emails, chats, and inquiries.

b. Automatically Collected Data:

• Device identifiers: IP address, browser type, operating system
• Behavioral tracking: page visits, clicks, session length
• Cookies and tags: analytics via tools like Google Analytics, Hotjar

2. How Does Sequence One Use Your Personal Information?

We use your personal information in the following ways:

a. Service Delivery and Operations:

• Create and manage user accounts
• Provide platform services and functionality
• Send security alerts, system updates, and user support responses.

b. Service Personalization:

• Recognize devices and login behavior
• Customize dashboard content and workflows
• Store your user settings and preferences.

c. Research and Development:

• Improve the product and user experience
• Analyze trends using anonymized, aggregated datasets
• Develop new features and enhancements

d. Marketing and Advertising:

• Send direct marketing emails with opt-out options
• Enable interest-based ads via platforms like Google and LinkedIn
• Segment users for product updates based on interests or behavior

e. Service Improvement and Analytics:

• Monitor engagement and feature usage.
• Identify performance issues and user flow gaps.
• Use analytics platforms like Google Analytics.

f. Compliance and Legal Protection:

• Meet legal, regulatory, and contractual obligations.
• Prevent fraud, abuse, and data breaches.
• Enforce our Terms of Use.

g. Data Use in Corporate Events:

• In connection with a merger, acquisition, asset sale, or corporate restructuring
• For legal due diligence or business transition planning.

h. With Your Consent:

• Optional features such as newsletters or advanced analytics.
• You may withdraw consent at any time.

i. Data Retention:

• Retained as long as needed for service delivery and legal obligations
• Factors considered: data sensitivity, risk exposure, legal requirements
• When no longer needed, data is deleted, anonymized, or archived securely.

3. What Legal Grounds Allow Sequence One to Process Your Information?

We process your personal information based on:

• Contractual necessity: to deliver our service.
• Legal obligations: to comply with applicable laws.
• Legitimate interests: platform security, product improvement.
• Your consent: for cookies and marketing communications.

4. Will Your Data Be Transferred Internationally?

Yes. Your data may be processed in the United States or other jurisdictions where our service providers operate. We implement safeguards such as:

• Standard Contractual Clauses (SCCs)
• Secure hosting providers (e.g., Google Cloud, AWS)

5. How Does Sequence One Keep Your Information Secure?

We use industry-standard security protocols, including:

• SSL/TLS encryption for data transmission
• AES-256 encryption for data at rest
• Access controls based on user roles
• Firewalls and threat detection systems
• Regular security audits and penetration tests.

6. Who Has Access to Your Data and Why?

We share your personal information only with:

• Third-party service providers.
• Sub-processors listed on our website.
• Government authorities, if legally required.

We do not sell or rent your personal data to third parties.

7. Does Sequence One Use Automated Tools or Algorithms That Affect You?

Yes, but only in non-sensitive ways. These include:

• Lead scoring models for sales prioritization.
• Automated routing of support inquiries.

No automated decision-making is used that produces legal or similarly significant effects without human oversight.

8. What Are Your Privacy Rights Under GDPR, CCPA, and Other Laws?

Depending on your location, you may have the following rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA):

• Right to access your personal data
• Right to rectification (correct inaccurate data)
• Right to erasure (“right to be forgotten”)
• Right to object to certain uses of your data
• Right to data portability
• Right to withdraw consent at any time
• Right to limit use and disclosure of sensitive personal information
• Right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising (California)

For a detailed breakdown of the categories of personal information we have collected, disclosed, or shared in the past 12 months under the CCPA, see [Section 9: What Personal Information Does Sequence One Collect, Disclose, or Sell Under the CCPA?]

To exercise your rights or submit a request, contact us at:

Email: [write Email Address Here]

We may verify your identity before fulfilling your request as required by law. If you are an authorized agent requesting on behalf of another individual, we may ask for documentation confirming your authority.

9. What Personal Information Does Sequence One Collect, Disclose, or Sell Under the CCPA?

This section summarizes the categories of personal information we have collected, disclosed, and “sold” or “shared” (as defined by the California Consumer Privacy Act – CCPA, including amendments under CPRA) within the 12 months preceding the effective date of this policy.

The table below outlines:

• Types of personal information collected
• CCPA statutory category classification
• Sources of data
• Business/commercial purposes for use
• Entities with whom data is disclosed
• Entities to whom data is sold/shared for cross-context behavioral advertising