Terms and Conditions

Effective Date: [22-08-2025]

These Terms and Conditions (“Terms”) govern your access to and use of the Sequence One platform and services (“Services”). By registering for an account, subscribing, or using the Services, you agree to these Terms.

1. What Is the Agreement Between You and Sequence One?

These Terms form a legally binding agreement between you and Sequence One, Inc. (“we,” “our,” or “us”). If you are using the Services on behalf of a company or organization, you represent that you have the authority to bind that entity.

2. Who May Use Sequence One Services?

• You must be at least 18 years old or the age of legal majority in your jurisdiction.
  
  
• You must provide accurate registration information and keep it up to date.
  
  
• You are responsible for all activities that occur under your account.
  
  
• You may not use the Services if restricted by export control laws, sanctions regulations, or local legal prohibitions.
  
  

3. What License Does Sequence One Grant You?

3.1 License Grant

Sequence One grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes in accordance with these Terms.

This license does not transfer ownership of the Services, software, or intellectual property. All rights not expressly granted are reserved by Sequence One.

3.2 Permitted Use

You may use the Services for:

• Internal business operations such as sales enablement, analytics, and workflow automation.
  
  
• Authorized integrations with APIs or third-party tools, consistent with documentation.
  
  
• For evaluation purposes, when using a trial or demo account.
  
  

3.3 Restrictions

You may not:

• Modify, copy, or create derivative works of the Services.
  
  
• Reverse-engineer, decompile, or disassemble software, except where permitted by applicable law (e.g., EU Software Directive 2009/24/EC for interoperability).
  
  
• Resell, sublicense, or redistribute the Services without written consent.
  
  
• Circumvent or bypass security measures, access controls, or usage limits.
  
  
• Use the Services for unlawful purposes, including violations of GDPR, CCPA, UK GDPR, CASL, or CAN-SPAM.
  
  
• Benchmark or test performance of the Services for competitive purposes without prior written approval.
  
  

3.4 API and Integration Use

• Subject to rate limits, quotas, and fair use thresholds.
  
  
• Automated scraping or unauthorized harvesting is prohibited.
  
  
• APIs may not be commercialized unless under an approved partner or reseller agreement.
  
  

3.5 Trials, Beta Features, and Free Accounts

• Trials: Provided for evaluation only, may be terminated at any time.
  
  
• Beta Features: Experimental, offered “as is,” with limited support.
  
  
• Free Accounts: Subject to stricter usage limits and may not be used for enterprise-scale activities.
  
  

3.6 Global Enforcement

This License Grant applies worldwide, subject to applicable export control laws and trade sanctions.

4. What Are the Acceptable Uses of the Services?

You agree not to use the Services to:

• Send unsolicited bulk messages, spam, or phishing emails.
  
  
• Upload or distribute malware or harmful code.
  
  
• Infringe intellectual property or privacy rights.
  
  
• Harvest data unlawfully or conduct unauthorized surveillance.
  
  
• Violate regional data protection and anti-spam laws (e.g., PECR, LGPD, PDPA).
  
  

5. What Payment Terms Apply?

• Subscriptions: Fees are billed monthly or annually, depending on your plan.
  
  
• Payment Methods: Handled by authorized payment processors.
  
  
• Taxes: Fees exclude VAT, GST, or other applicable taxes unless stated.
  
  
• Non-Payment: May result in suspension or termination of access.
  
  

6. How Does Subscription Renewal, Cancellation, and Refund Work?

• Auto-Renewal: Subscriptions automatically renew unless canceled.
  
  
• Cancellation: May be requested anytime via your account dashboard.
  
  
• Refunds:
  
  
  • Monthly plans: non-refundable once renewed
    
    
  • Annual plans: refundable within 30 days of initial purchase (minus onboarding/processing fees)
    
    
  • Upgrades: billed pro-rata; downgrades effective next billing cycle
    
    

7. How Does Sequence One Handle Intellectual Property?

• IP: Sequence One retains ownership of all software, code, branding, and trademarks.
  
  
• Your Content: You retain ownership of your uploaded content, but grant Sequence One a license to process it to deliver Services.
  
  
• Feedback: Suggestions or feedback may be used without restriction.
  
  

8. How Is Data and Privacy Managed?

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, process, store, and protect personal information in compliance with global regulations.

9. What Is the Fair Use Policy?

To ensure equitable access:

• “Unlimited” features are subject to reasonable use thresholds
  
  
• Excessive automated activity or abuse may result in throttling or suspension
  
  
• Fair use is determined by Sequence One in good faith
  
  

10. What Is the Technical Parameters Addendum?

The Technical Parameters Addendum supplements these Terms and sets operational limits, including:

• API call quotas
  
  
• Email sending thresholds
  
  
• Third-party integration dependencies
  
  
• Log retention and data syncing behavior
  
  

11. How Does Sequence One Limit Liability?

• Services are provided “as is” and “as available.”
  
  
• No guarantee of uninterrupted access or error-free operation.
  
  
• To the extent permitted by law:
  
  
  • Sequence One is not liable for indirect, consequential, or punitive damages
    
    
  • Total liability is capped at fees paid in the preceding 12 months
    
    

12. How Does Termination Work?

• We may suspend or terminate accounts for violations, abuse, or non-payment.
  
  
• You may terminate anytime, but obligations (e.g., outstanding payments) remain.
  
  
• Upon termination, access ends immediately, and associated data may be deleted.
  
  

13. What Laws Govern These Terms?

These Terms are governed by the laws of the jurisdiction in which Sequence One is incorporated (California, USA).

If you reside outside the U.S.:

• You may have additional rights under local laws
  
  
• Mandatory local consumer protection laws override conflicting provisions
  
  

14. How Does the Data Processing Addendum (DPA) Apply?

By subscribing, you agree to the Data Processing Addendum (DPA), which covers:

• Roles of data controller/processor
  
  
• Sub-processor obligations
  
  
• Cross-border transfers (including EU Standard Contractual Clauses)
  
  
• Technical and organizational safeguards
  
  

A copy of our DPA is available upon request.

15. How Will Changes to These Terms Be Communicated?

We may update these Terms periodically. If changes are material, we will notify you through the Service or via email. The “Effective Date” will always show the latest version. Continued use indicates acceptance.

16. How Can You Contact Sequence One?

Email: [Write Email Here]